Privacy Policy

Data controller: VIVENDOM, S.L., located at Av. Diagonal, 399, principal, (08008 Barcelona) and with tax ID B-67173591.

Contact information info@vivendom.com

This Privacy Policy also covers the data processing carried out by the following properties:

VIVENDOM, S.L., located at Av. Diagonal, 399, principal (08008 Barcelona) and with tax ID B-67192815.

Arc Residencial Vilanova, S.L.U., located at Av. Diagonal, 399, principal (08008 Barcelona) and with tax ID B-67173591.

CT OFFICE PROPCO 3, S.L.U., located at Avda. Diagonal, 433, 1st, 4th (08036 Barcelona) and with tax ID B-67962738.

VIVENDOM, S.L.U., located at Avda. Diagonal, 399, first floor, door L (08008 Barcelona) and tax ID B-67388009.

We reserve the right to modify or adapt this Privacy Policy at any time, so we recommend reviewing it periodically to stay informed.

If you belong to any of the following groups, please consult the expandable information:

+ Data Collected through the website

Purpose: To respond to information and contact requests sent via emails and contact forms on the website.
Retention: Until you exercise any right recognized by the regulations that implies the deletion of your data or, in the event that we establish a contractual relationship with you, as long as the contractual relationship remains in force and, once it ends, during the legally established limitation periods for the exercise of claims.

Legal basis: Consent of the Data Subject or existence of a contractual relationship between the parties.

Recipients: The communication of personal data is not foreseen except in cases established by a legal obligation.
Methods of Obtaining: The personal data we process have been obtained from the data subject themselves.

The categories of data processed are the following:

• Identification data
• Data shared in the request
• Contact data 

+ Lease Agreements

Purpose: Management and execution of lease agreements for commercial premises, common areas, parking spaces and/or housing.
Retention: The data will be kept for the duration of the lease agreement and, once finished, during the legal limitation periods established for the exercise of claims.

Legal basis: Execution of the lease agreement entered into by both parties
Recipients: The communication of personal data is not foreseen except in cases established by a legal obligation.

Methods of Obtaining: The personal data we process have been obtained from the data subject themselves or the legal representative of the tenant entity.

The categories of data processed are the following:

• Identification data
• Contact data
• If the tenant is an individual, economic solvency data and bank details.

+ Video Surveillance

Purpose: The personal data collected by our video surveillance system will be processed to preserve the security of the facilities, property, and people.

Retention: The personal data of the data subject will be kept for a maximum period of 1 month, unless such data is necessary to address a claim or exercise rights, in which case it will be retained until its conclusion.

Legal basis: The legal basis for processing is the public interest in ensuring the security of facilities, property, and people.

Recipients: In the event of the commission of criminal acts, the images obtained will be communicated to the State Security Forces and Bodies. Outside of these cases, data will not be transferred to third parties except under legal obligation.

Methods of Obtaining:
The personal data processed were obtained from the data subject through the video surveillance system.

The categories of data processed are the following:

• Images
• Vehicle license plates

+ Access Control to Properties

Purpose: Property management and access control

Retention: The data will be kept for a maximum period of one month, unless such data is necessary to address a claim or exercise rights, in which case it will be retained until its conclusion.

Legal basis: Legitimate Interest

Recipients: The communication of data to third parties is not foreseen except in cases of compliance with a legal obligation.
Methods of obtaining: Personal data will be obtained from the data subject through the access control mechanism.

The categories of data processed are the following:

• Identification data
• Entry and exit times

Do we process third-party data?

No, as a general rule we only process the data provided to us by the owners. If you provide us with third-party data, you must first inform and obtain consent from those individuals, or otherwise release us from any liability for failing to comply with this requirement.

And what about minors' data?

We do not process data of minors under 14 years of age. Therefore, please refrain from providing such data if you are not of that age or, where applicable, from providing data of third parties who are not of the stated age. The data controller is exempt from any liability for failure to comply with this provision.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the personal data we handle, and we have implemented all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To whom will your data be communicated?

Your data may be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to the processors necessary for the execution of the agreement, with whom we will sign the corresponding data processing agreement under the terms of Art. 28 of the GDPR. When we order it, the web development and maintenance company and the web hosting provider will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as we do.

In addition to the above, your data may be transferred to Insurance Entities and/or Brokerage Companies for the issuance of the relevant insurance contracts and the proper benefits derived from them, under the terms contractually established. Likewise, in our capacity as a subscription agency, the insurance companies we collaborate with may access your information for the purposes of monitoring and supervising our activity, as well as for other purposes established in the corresponding insurance contracts.

What Rights do you have?

• To know whether we are processing your data or not.
• To access your personal data.
• To request the correction of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you have given us.
• To request the limitation of the processing of your data, in certain cases, in which case we will only retain them in accordance with current regulations.
• To receive your data, which will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to the new controller you designate. This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe we have not handled your request properly.
• To revoke consent for any processing for which you have given consent, at any time.

If you modify any data, we would appreciate it if you inform us so we can keep it updated.

Do you want a form to exercise your Rights?  

• We have forms for exercising your rights; request them from us by email or, if you prefer, you can use the forms prepared by the Spanish Data Protection Agency.
  
  
• The forms can be submitted in person, sent by letter, or by email to the address of the Data Controller at the beginning of this text.

How long does it take us to respond to the Exercise of Rights?

It depends on the right, but at most within one month of your request, and two months if the matter is very complex and we notify you that we need more time.

Do we use cookies?

If we use types of cookies other than the necessary ones, you can consult the cookie policy at the corresponding link from our website’s homepage.